I really hate giving bad reviews, but I will. I had an appointment Friday at 8, I get a call from Miguel that he is on his way at 7:45. Around 9am I call him to see what was holding him up. I get no answer. I have used Done Right many times and I have always treated them right with tips. Not 5 or 10 dollars but big tips. I was never called back and this is the treatment I get after I give them my business. Thankfully they aren't the only show in town. And they got more business by me putting their name on our condo list.
One of their workers lives at my apartment building. We have 2 parking lots plus the the street. I'm 71 I have always parked on the street (10years) This guy has his big work truck plus his personal truck parked on the street. I know it is a public street. Most people have lived here for years, he's been here for maybe 2months. I have tried to talk to this person but is soooooo rude. ☹😡😱
After flaking on us twice the finally showed up the work was done in literally 5 min or less. I wanted to just grab the receipt and be done with it but the tech was acting suspicious and very unprofessional, would not give me a copy of the receipt or allow me to look at receipt for the work rendered. I asked why not and they jumped in the vehicle a drove off as if I were about to beat them up or something mind you I am a pastor and would never do such a thing, I was totally surprised at there reaction and figured they were trying to pull some sorta of scam. The incident was reported to there office but the technician had lied and claimed that we refused to sign the receipt and even claimed that they took metal out of the garbage disposal smh very ironic name says done right but we were done wrong.
They were recommended to me and I will now recommend them to anyone needing a plumber. Back to back days of problems at my home and this company was prompt and did a great job. Customer service was great and Corey and Miguel were terrific. Would definitely use them again for my plumbing needs but sure hope I won't need too!!! Thanks
I scheduled the appointment for next day had to call four different times and nobody ever showed up at our facility. This company is very undependable. Don’t depend on them to say they will be there and don’t show up! Horrible service beware! On call tech hung up on me so I found another company to take care of drain situation quickly.
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